Everest has many features designed to move financial organizations towards achieving Customer Focused Quality. Improve service level by decreasing turnaround time. Resolve customer issues and improve communications across operational departments. Front-line service representatives are armed with crucial information. Detailed account profiles, past complaint history and an extensive search capability allows customer service representatives to communicate effectively with all customers.

Highlights:

• Quickly record and close issues that can be resolved immediately.  For more complex complaints, the service representative is empowered to engage others in the resolution process by assigning Action Requests or assigning a new owner. 

  National City

• Through a customizable workflow, establishment of ownership, due date reporting and automatic reminders, every customer is guaranteed a timely and thorough response.
• Improve customer satisfaction by resolving all concerns promptly and thoroughly.
• Provide consistent, easy to access information across the organization.