Use Everest to track citizen affairs, constituent complaints and service requests.  Everest is a turn-key solution for all municipal, city, county, attorney general, ombudsman, state or federal agencies.  Schools and school districts have found Everest to be the right solution for their needs.

Highlights:

• Automate paper-based functions, standardize processes, eliminate errors, and improve service quality.  Everest is used for tracking assignment, progress and resolution of complaints, as well as assessing program performance and generating reports and charts for analysis.
• All citizen complaints and service requests can be entered and maintained within easy to access central information center.  Provide fast and efficient feedback for citizen enquiries.  Launch the optional Citizen Web Portal to connect your web services to your Everest database for complaints or service requests.
• Unique to Everest, third-party action requests can be assigned to suppliers or subcontractors.  Fully engage third-parties with the optional Everest Supplier Web Portal add-on.  Reporting on the quantity and type of service issues related to specific suppliers or subcontractors is an excellent built-in performance monitoring tool.
• Everest arms front-line staff with crucial information.  Detailed profiles and past complaint history allows staff to communicate effectively regarding all inquiries.  Issues that can be resolved immediately will be recorded and closed.  An automatic email or letter response can be sent.
• With more complex complaints, the staff member is empowered to engage others in the resolution process by assigning action requests or assigning a new owner.
• Through a customizable workflow, establishment of ownership, due date reporting and automatic reminders, every citizen is guaranteed a timely and thorough response.