Implementation
|
Choosing Everest is a great step towards
launching or improving your customer service and quality initiative.
However, at Lynk we know that excellent software is only part of the
solution. From the beginning of the sales cycle Lynk Software places an emphasis on listening to our customers. The experienced team at Lynk Software will provide valuable feedback regarding best practices and procedures as well as Everest configuration options. Requirements Analysis Requirements Analysis involves detailed discussions regarding goals and objectives, current systems and procedures, opportunities for improvements and desired software features. Sample configurations can be previewed during web-based product demonstrations. Implementation Planning Every new customer at Lynk Software is assigned a project manager and a launch meeting is scheduled to jump start this important project. A detailed project time-line and specific to-do list is delivered. In addition, technical discussions regarding installation and integration take place during this phase. Configuration Workshop The Configuration Workshop, available as a web-based or on-site service, includes system configuration and administrator training. This hands-on Workshop is designed to quickly get your new system up and running. Attendees include the system administrators, project managers and an IT representative (optional). Product Launch and End-User Training At this stage you have an opportunity to put Everest into a context that makes sense for those ultimately responsible for its utilization. We recommend formally presenting this new tool and communicating the high- level goals and objectives. |
480.998.1933 Phone | 480.998.4979 Fax | Info@LynkSoftware.com
| Site Map
Complaint Management and Corrective Action Software