Everest is used by manufacturers around the globe to improve customer relations while increasing product and service quality. Complaint management combined with corrective action tracking provides the ideal solution for achieving continuous improvement.

Highlights:

• Manage customer concerns, internal issues, corrective and preventive actions in one database
• Resolve internal concerns, non-conformances and audit exceptions
• Organize contact information for customers, suppliers and other accounts
• Generate RMAs and track product returns
• Track and improve supplier quality through supplier corrective actions
• Provide consistent, easy to access information across the organization
• Achieve continuous improvement and comply with ISO requirements for documenting and resolving customer complaints and corrective actions
• Analyze and trend issues by customer, product, problem type, cause, defect codes and more
• Supports quality requirements for ISO, QS, 8D, Six Sigma and the FDA