Everest is a highly configurable software solution used by medical device and pharmaceutical companies to manage customer complaints, product returns and corrective actions.

Highlights:

• Support customer complaint management and corrective action tracking requirements for ISO and the FDA
• Unique user group access privileges
• Electronic signatures with a dual password option
• Date and time stamped audit log
• Software validation protocol available
• Customizable fields, forms and workflow to manage customer complaints, internal non-conformances, product returns, internal and supplier corrective actions
• Extensive due date tracking with automatic, reminder, past due and escalation notices
• E-mail/letter templates and file attachments
• Analyze and trend issues by customer, product, problem type, cause, defect codes and more