Getting from here to there
Choosing Everest is a great step towards launching or improving your customer service and quality initiative. However, at Lynk we know that excellent software is only part of the solution. From the beginning of the sales cycle, Lynk Software places an emphasis on listening to our customers. Our team approach and our extensive experience are recognized as key success factors. Here is how an Everest Project Manager partners with you, step-by-step. . .

Implementing Customer Focused Quality

1) Requirements Analysis
Requirements Analysis involves detailed discussions regarding goals and objectives, current systems and procedures, opportunities for improvements and desired software features. Sample configurations can be previewed during web-based product demonstrations.

2) Configuration Workshop
The Configuration Workshop, available as a web-based or on-site service, includes system configuration and administrator training. This hands-on Workshop is designed to quickly get your new system up and running. Attendees include the system administrators, project managers and an IT representative.

3) Launch and End User Training
At this stage you have an opportunity to put Everest into a context that makes sense for those ultimately responsible for its utilization. We recommend formally presenting this new tool and communicating the goals and objectives. Commitment and enthusiasm will be generated as employees connect Everest with their daily tasks and the overall goals of the organization. End user training will consist of custom documentation as well as software training.

4) On-Going Support
The support team at Lynk Software enjoys continued communications with all of our customers. We are available by phone or e-mail to assist with configuration, reporting and end user questions. In addition to providing day-to-day support, customer feedback is continually used to enhance our product. New Everest releases are made available to all customers with a current support status.

Welcome To Our Newest Customers!

• Blue Cross Blue Shield
  EVEREST INDUSTRY SOLUTIONS
  The 38 local member companies of the Blue Cross and Blue Shield Association have provided millions of families with top-quality, affordable health insurance for more than 70 years. For the one in three Americans who carry Blue Cross and Blue Shield cards, the Blue Plans symbolize health security.
  http://www.bcbs.com
  
   
• State of Wyoming - Human Resources Division
  EVEREST INDUSTRY SOLUTIONS
  The Human Resource Division is a team of dedicated, accountable, progressive professionals who are committed to fostering a work environment that provides open communication, innovative ideas and solutions for meeting the ever changing needs of the customer.
  http://wyoming.gov