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Improve customer relations through a proactive and responsive customer service and quality initiative.  Built-in configuration options enable Everest to meet your exact requirements for monitoring and resolving customer, supplier and internal concerns.  Everest incorporates integrated analysis for business process improvements.

Configure Everest for:

Customer Complaint Management

 Customers, consumers, patients, citizens and others

Customer Service and Support

 Requests, feedback, support calls or cases

Internal Quality Concerns

 Non-conformances, defects and audit exceptions.

Corrective Actions  (CAPA)

 Corrective, preventive, internal and supplier actions with ISO, 8D and custom formats
Everest at a Glance:

  • Intuitive and Easy to Use

  • Highly Configurable

  • Scalable from 1 to 1000's of Users

  • Rapid Installation and Setup

  • Supports ISO, QS, 8d and More

  • FDA 21 CFR Part 11 Security

  • Definable Access Privileges

  • Customizable Workflow

  • Standard API for Easy Integration

  • Due Date Management

  • Reminder, Past Due and Escalations

  • File Attachments

  • E-mail & Letter Templates

  • Extensive Reporting and Charting

  • User Defined Queries

  • Query Export to Excel

  • Approvals and Electronic Signatures

  • Time Stamped Audit Log

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Complaint Management, Customer Service and Corrective Action Software