Red Gold Tomatoes choose
Everest - Customer Focused Quality
for their complaint management system
Red Gold Tomatoes is the largest privately held tomato processor in the United States. After a national expansion, Red Gold’s Customer Relations department was relying on spreadsheets to keep track of the merging information. It quickly became apparent that Red Gold needed an automated system to track feedback from customers.
Red Gold chose Everest: Customer Focused Quality as their software tracking product. Since that time, they have expanded the use of Everest to service internal departments, consumers and customers.
“Everest facilitates the reporting requirements for Quality Assurance to explore patterns and trends in complaints. Other departments including Sales, Research and Shipping are all engaged through Customer Focused Quality. We run regular weekly and monthly reports, and now rapidly respond to internal departments.”
Customers are highly valued at Red Gold Tomatoes, and these relationships are sustained through carefully tracking and managing each interaction.
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