Realizing a Vision for Improved Patient Relations using Complaint
Management Software
WellStar Health System delivers world class healthcare through an integrated network of hospitals, physicians and services. This integration was facilitated by implementing Everest: Customer Focused Quality in 2001 and then expanding the system in 2006.
The expanded Everest system was designed to incorporate multiple hospital locations. This enables the patient-focused staff to communicate with each other with accurate, real-time information.
WellStar’s paperless complaint tracking system has improved visibility and productivity. By aligning their reporting with Press Ganey criteria, WellStar is able to measure quality improvement based on established standards.
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