Financial Services

Above all, financial services customers expect top quality service. Additionally, all segments of the financial services industry, including banks, credit unions, insurance companies and others are subject to regulations that require documented customer complaint follow-up and resolution.

Customer Complaint Management

Everest from Lynk Software is a robust, flexible and easy to use customer complaint management system. Today, leading financial services companies worldwide use Everest to increase customer loyalty, pinpoint opportunities for improvement and follow regulatory guidelines. Everest enables them to easily share information, improve internal procedures and make informed, agile decisions. Most importantly, Everest provides a foundation that squarely places customers at the center of their service and quality improvement efforts ensuring bottom line results and long term success.

Highlights

• Manage customer requests, feedback and complaints across all customer touch-points.
• Track the entire workflow of a concern including internal, customer and third party interactions.
• Produce meaningful reports and charts to quickly pinpoint problem areas, trends and improvements.
• Support regulatory guidelines regarding documenting, tracking and resolving customer complaints.