Everest from Lynk Software offers a comprehensive approach to connecting
customer service, quality and regulatory departments that offers concrete benefits and a positive
impact on the bottom line.
Exceed Customer Expectations
that every complaint, service call or inquiry is handled correctly.
Track the entire cycle of each interaction. Provide a positive
experience even in the case of complaints.
Increase Customer Loyalty
A Customer that has a complaint and is satisfied with the resolution will be
even more loyal than a customer that never had a complaint.
Comply with Regulatory Requirements
Ensure that regulatory guidelines for documenting and resolving customer
complaints are met.
Improve Internal Procedures
Provide employees with a productivity tool for managing cases, tracking due
dates and delegating tasks.
Understand Your Business
Critical information regarding customers, problems and corrective actions
can be analyzed in real time. Make informed, agile decisions that will
positively affect your bottom line.