For food products companies, customer complaint management is a fact of
life. On the bright side, those companies that adopt "A Complaint is a
Gift" philosophy will succeed in building a loyal customer base, delivering
high quality products and gaining the competitive edge.
Complaint Management Software
Complaints and other feedback that originate throughout the distribution
channel provide valuable information regarding likes, dislikes and possible
problems. Successful food products companies have robust complaint management systems and encourage feedback. In addition to satisfying the customer,
safety issues are identified and continuous improvement occurs through root
cause analysis and corrective action.
Everest from Lynk Software provides the perfect combination of flexibility
and ease of use along with critical complaint management functionality. Today, Everest is used by
consumer affairs, customer service and quality assurance departments of food
products companies across the globe.
Manage complaints from customers, consumers or distributors in one central
Organize contact information for customers, suppliers, distributors and
Track internal quality issues, corrective actions and supplier corrective
Key features include easy data entry, repeat offender check, automatic
letter generation, e-mail integration and file attachments.
Analyze and trend issues by customer, product, problem type, cause, defect codes and more
Support quality system requirements for the FDA, ISO and other quality
Everest complaint management
software is easy to use and can be configured to match your
Implementation services from Lynk Software will quickly get
your on-site or hosted software solution working for you.
Contact us today to learn how Everest can help your company