Food Products

For food products companies, customer complaint management is a fact of life.  On the bright side, those companies that adopt "A Complaint is a Gift" philosophy will succeed in building a loyal customer base, delivering high quality products and gaining the competitive edge.

Customer Complaint Management Software

Complaints and other feedback that originate throughout the distribution channel provide valuable information regarding likes, dislikes and possible problems. Successful food products companies have robust complaint management systems and encourage feedback.  In addition to satisfying the customer, safety issues are identified and continuous improvement occurs through root cause analysis and corrective action.

Everest from Lynk Software provides the perfect combination of flexibility and ease of use along with critical complaint management functionality. Today, Everest is used by consumer affairs, customer service and quality assurance departments of food products companies across the globe.

Highlights

• Manage complaints from customers, consumers or distributors in one central location.
• Organize contact information for customers, suppliers, distributors and retail locations.
• Track internal quality issues, corrective actions and supplier corrective actions.
• Key features include easy data entry, repeat offender check, automatic letter generation, e-mail integration and file attachments.
• Analyze and trend issues by customer, product, problem type, cause, defect codes and more
• Support quality system requirements for the FDA, ISO and other quality standards.