Everest from Lynk Software offers a comprehensive solution for customer
complaint management and corrective action tracking. By connecting
customer service and quality, concrete benefits and a positive
impact on the bottom line is achieved.
Increase Customer Loyalty
Deliver a consistently positive experience even in the case of customer
complaints. Customers that complain and are satisfied will be more
loyal than customers that never had a problem.
Drive Continuous Improvement
Continuous improvement occurs when problems are identified, root causes are
determined and solutions are found.
Improve Internal Procedures
Provide employees with a productivity tool for managing cases, tracking due
dates and delegating tasks.
Understand Your Business
Critical information regarding customers, problems and corrective actions
can be analyzed in real time. Make informed, agile decisions that will
positively affect your bottom line.