Federal, State, Municipal, Education

Delivering efficient, useful services with high levels of customer satisfaction are top priorities for all public sector organizations including federal, state and local authorities as well as the education community.  The "e-government" revolution as well as the adoption of best practices from the private sector has produced excellent results in recent years.

Customer Service / Complaint Handling

Everest from Lynk Software is a robust, flexible and easy to use customer service and complaint handling system. Municipalities, school districts, and organizations at all levels of federal, state and local governments use Everest to manage requests, complaints and other feedback. Everest enables them to easily share information, improve internal procedures and provide first rate customer service.

Highlights

• Manage requests and complaints from any type of customer including citizens, consumers or students.
• Track the entire resolution process including internal, customer and third party interactions.
• Produce meaningful reports and charts to quickly pinpoint problem areas, trends and improvements.
• Key features include built-in customization, ease of use, automatic letter generation and reminders, e-mail integration and document attachments.
• Add the Everest Customer Web Portal to encourage feedback and increase efficiency.

Everest customer service and complaint handling system is easy to use and can be configured to match your specific requirements. Implementation services from Lynk Software will quickly get your on-site or hosted software solution working for you. Contact us today to learn more.