The Everest Healthcare model; it’s all about the patient. Do you know what your patients are saying? Patient feedback is the best way to improve services, facilities, operations and most important customer loyalty.

A customer feels that their concerns are important when their voice is heard. With Everest increase your percentage of service recoveries. Give your staff the tools and visibility to “make right” patient concerns.

Management can base decisions on real time data with extensive built in reports. Everest works for you to facilitate compliance requirements from CMS, The Joint Commission and state regulations. The information is readily available for audits at any time.

Balance your EHR system with a transparent service recovery program. Everest opens communication between patients, staff and management, allowing healthcare professionals to take care of patient needs on every level. This level of service fosters patient loyalty, builds an effective and empowered workforce, and reduces costs.

Patient Relations

Convenient and Simple Access at every Nursing Station
Rapid Acknowledgement of Complaints
Effective Service Recovery
Option to Escalate Complaints to Risk Management
Build Patient Loyalty

Quality and Compliance

HIPAA Complaint Audit Facilitator
Comply with JCAHO, CMS or State Regulations
Aligned with Press Ganey

Information Technologies

Flexible and Configurable Solution
SaaS Hosted Service
Rapid Implementation
Highly Scalable
Intuitive workflow

Features

Immediate Visibility of Reports and Charts
Auto Follow-up Reminders
Tracked due dates for resolution and follow-up action steps
Audit trail of all entries and changes
Delegate action steps for resolution
Letter temples to patients and other sources
Users view only need to know information
Clear visibility of workload