Delivering best in class customer service and quality of care are top priorities
for healthcare providers. While regulatory
guidelines are key driving factors, clear benefits are achieved with
improved patient satisfaction and safety.
Customer Service and Complaint Handling
Everest customer service and complaint handling software is a flexible, easy
to use and powerful solution for recording, tracking and analyzing patient
complaints, feedback, incidences and grievances. Today, Everest is used by
hospitals, pharmacies, and insurance companies and helps them to improve
patient/member relations, increase quality standards, and comply with regulatory
Manage patient complaints, requests and other feedback in one central
Track the entire resolution process including interactions with internal
Key features include easy data entry, automatic
letter generation, e-mail integration and file attachments.
Produce meaningful reports and charts to quickly pinpoint problem areas,
trends and improvements.
Support regulatory guidelines from JCAHO, CMS or state agencies regarding documenting, tracking and resolving
Everest customer service and complaint
handling software is easy to use and can be configured to
match your specific requirements. Implementation services
from Lynk Software will quickly get your on-site or hosted
software solution working for you.