Healthcare Highlights

Delivering best in class customer service and quality of care are top priorities for healthcare providers. While regulatory guidelines are key driving factors, clear benefits are achieved with improved patient satisfaction and safety.

Customer Service and Complaint Handling

Everest customer service and complaint handling software is a flexible, easy to use and powerful solution for recording, tracking and analyzing patient complaints, feedback, incidences and grievances. Today, Everest is used by hospitals, pharmacies, and insurance companies and helps them to improve patient/member relations, increase quality standards, and comply with regulatory requirements.

Highlights

• Manage patient complaints, requests and other feedback in one central location.
• Track the entire resolution process including interactions with internal departments.
• Key features include easy data entry, automatic letter generation, e-mail integration and file attachments.
• Produce meaningful reports and charts to quickly pinpoint problem areas, trends and improvements.
• Support regulatory guidelines from JCAHO, CMS or state agencies regarding documenting, tracking and resolving patient complaints.