Manufacturing companies across the globe are facing unique challenges and competitive pressures. Companies that
build lasting customer relationships and consistently deliver high quality products will be the clear winners.
Handling customer complaints and requests in a timely and efficient manner
is the first important step. Just as vital, this critical
feedback needs to drive continuous improvement through root cause analysis and
Complaint Handling and Corrective Action
Today, leading manufacturing companies worldwide use Everest from Lynk
Software to increase customer loyalty and close the loop on quality issues.
Everest enables them to easily share information, improve internal procedures
and make informed, agile decisions. Most importantly, Everest provides a
foundation that squarely places customer relationships at the center of their
quality improvement efforts ensuring long term success and bottom line results.
Manage all customer complaints,
support calls, requests and product returns (RMAs).
Organize contact information for customers, suppliers,
distributors and other accounts.
Resolve internal concerns, non-conformances and audit exceptions.
Track internal and supplier corrective actions.
Analyze and trend issues by customer, product, problem type, cause, defect codes and more
Support quality requirements for the FDA, ISO and other quality
Everest is easy to use and can be
configured to match your specific customer complaint
handling and corrective action tracking requirements.
Implementation services from Lynk Software will quickly get
your on-site or hosted software solution working for you.
Contact us today to learn how Everest can help your company