Manufacturing, Electronics, Automotive and Others

Manufacturing companies across the globe are facing unique challenges and competitive pressures. Companies that build lasting customer relationships and consistently deliver high quality products will be the clear winners.  Handling customer complaints and requests in a timely and efficient manner is the first important step. Just as vital, this critical feedback needs to drive continuous improvement through root cause analysis and corrective action.

Complaint Handling and Corrective Action Software

Today, leading manufacturing companies worldwide use Everest from Lynk Software to increase customer loyalty and close the loop on quality issues. Everest enables them to easily share information, improve internal procedures and make informed, agile decisions. Most importantly, Everest provides a foundation that squarely places customer relationships at the center of their quality improvement efforts ensuring long term success and bottom line results.

Highlights

• Manage all customer complaints, support calls, requests and product returns (RMAs).
• Organize contact information for customers, suppliers, distributors and other accounts.
• Resolve internal concerns, non-conformances and audit exceptions.
• Track internal and supplier corrective actions.
• Analyze and trend issues by customer, product, problem type, cause, defect codes and more
• Support quality requirements for the FDA, ISO and other quality standards.