Corrective and Preventive Actions are the key component of any quality
system or continuous improvement project. Corrective Actions should
address not only a short-term fix but also a permanent corrective action
that addresses the root cause of the problem. Preventive Actions are used
to avoid problems that may arise in the future and can be part of the
corrective action process or tracked separately.
Everest offers the ideal solution for manufacturers that need to manage
customer complaints, product defects, internal non-conformances and the
corrective/preventive actions that result from these issues. Everest is
web-based and can be installed on-site or purchased as a hosted solution.
The system is configurable and can be customized to meet your specific
data and workflow requirements.
Corrective Action Essentials:
Customize the built-in corrective action form to your specific process (i.e. 8D).
Initiate internal and supplier corrective/preventive actions resulting from any type of concern (i.e. customer complaint, internal audit, etc.).
Assign a primary owner for full and final accountability and a separate verification owner for effectiveness confirmation (ISO requirement).
Easily track due dates for timely completion and establish rules for automatic reminder, past due and escalation notices.
Generate instant reports, charts and user-defined queries to pinpoint problem areas, trends and improvements.
Comply with corrective action tracking requirements of quality certifications and regulators (i.e. ISO and FDA).
Require electronic signatures, dual passwords and password expiration to comply with FDA 21 CFR Part 11.
Add the Everest Supplier Web Portal (link?) to fully engage suppliers in the corrective action process.
Corrective and Preventive Actions are used to document the investigation, analysis and
results associated with resolving quality concerns.