Medical Products

Building a loyal customer base, delivering high quality products and complying with regulatory requirements are key elements of all successful medical products companies.

Complaint Management and Corrective Actions

The first step is to provide first rate customer support and resolve any complaints that are reported.  However, in the medical products industry, satisfying the customer is only the first step.  All concerns need to follow standard complaint management procedures to ensure that safety issues are recognized and regulatory guidelines are followed.  In addition, analysis of customer complaints and internal quality issues must be used to drive continuous improvement efforts through internal and supplier corrective action tracking.

Everest from Lynk Software provides the perfect combination of flexibility and ease of use along with critical functionality. Medical products companies use Everest to manage customer support, product returns, customer complaints and corrective actions. Security features including electronic signatures and a full audit log help them comply with FDA CFR Part 11 as well as complaint management and corrective action tracking regulations.

Highlights

• Manage all customer complaints, support calls, requests and product returns (RMAs).
• Organize contact information for customers, suppliers, distributors and other accounts.
• Resolve internal concerns, non-conformances and audit exceptions.
• Track internal and supplier corrective actions.
• Analyze and trend issues by customer, product, problem type, cause, defect codes and more
• Support quality requirements for the FDA, ISO and other quality standards.

Everest is easy to use and can be configured to match your specific complaint management and corrective action tracking requirements. Implementation services from Lynk Software will quickly get your on-site or hosted software solution working for you. Contact us today to learn how Everest can help your company excel.