Medical Products Features
Everest is a powerful software solution for managing customer complaints, internal quality issues and corrective actions while complying with regulatory requirements. Everest can be quickly configured, on-site or as a hosted service, and will provide your company with a foundation for strengthening customer relationships and improving quality.
Flexible and Configurable
Everest is used by a diverse groups of medical products companies, each with specific data and workflow requirements. A configuration workshop from the experts at Lynk Software will quickly get your system up and running. The administration options, built right into the user interface, will allow you to easily modify the system as your needs evolve.
Custom Workflow
Configure Everest to work for your organization by establishing custom workflows - including default owners, turn around times and required action steps. Custom Workflows make it easy for employees to follow procedures, ensure that required actions are not missed and establish a clear path of accountability.
E-mail and Letter Notifications
Everest notifications provide seamless communication with customers, co-workers and third parties (i.e. suppliers). Pre-defined templates allow users to instantly create and send e-mails or letters. Reminder, past due and escalation notifications will be sent automatically ensuring that due dates are not missed.
Reporting Tools
Quickly analyze and share critical information with powerful reports and charts. Sort and filter standard reports in seconds and e-mail directly from Everest. Create user defined queries for specific data sets that can be transferred directly to Excel.
Access Controls and Security
Easily control access through user group access controls that are tied directly to a User Id and Password. Approvals, electronic signatures and an audit log of all concern record changes is built into the system.
Integration
Standard tools as well as custom services ensure that Everest can easily integrate with your ERP (i.e. SAP or Oracle), accounting or customer databases.
