Service Industries

Delivering efficient, useful services with high levels of customer satisfaction are top priorities for all service organizations including distribution, wholesale and retail outlets.  The services revolution has set new standards in the creation and adoption of best practices.

Customer Service and Complaint Handling System

Everest from Lynk Software is a robust, flexible and easy to use customer service and complaint handling system. Service organizations of every type use Everest to manage requests, complaints and other feedback. Everest enables them to easily share information, improve internal procedures and provide first rate customer service.

Highlights

• Manage requests and complaints from any type of customer.
• Track the entire resolution process including internal, customer and third party interactions.
• Produce meaningful reports and charts to quickly pinpoint problem areas, trends and improvements.
• Key features include built-in customization, ease of use, automatic letter generation and reminders, e-mail integration and document attachments.
• Add the Everest Customer Web Portal to encourage feedback and increase efficiency.

Everest customer service and complaint handling system is easy to use and can be configured to match your specific requirements. Implementation services from Lynk Software will quickly get your on-site or hosted software solution working for you. Contact us today to learn more.