Service Industries Features

Everest is a powerful software solution for managing customer requests, complaints and other feedback. Everest can be quickly configured, on-site or as a hosted service, and will provide your organization with a foundation for improving productivity and customer satisfaction.

Flexible and Configurable

Everest is used by diverse organizations across all levels of government, each with specific data and workflow requirements.  A configuration workshop from the experts at Lynk Software will quickly get your system up and running.  The administration options, built right into the user interface, will allow you to easily modify the system as your needs evolve.

Custom Workflow

Configure Everest to work for your organization by establishing custom workflows - including default owners, turn around times and required action steps.  Custom Workflows make it easy for employees to follow procedures, ensure that required actions are not missed and establish a clear path of accountability.

E-mail and Letter Notifications

Everest notifications provide seamless communication with customers, co-workers and third parties (i.e. suppliers).  Pre-defined templates allow users to instantly create and send e-mails or letters.  Reminder, past due and escalations notifications will be sent automatically ensuring that due dates are not missed.

Reporting Tools

Quickly analyze and share critical information with powerful reports and charts. Sort and filter standard reports in seconds and e-mail directly from Everest. Create user defined queries for specific data sets that can be transferred directly to Excel.

Access Controls and Security

Easily control access through user group access controls that are tied directly to a User Id and Password.  Set rules for password size/expiration, concern approvals/electronic signatures or specific location access.

Integration

Standard tools as well as custom services ensure that Everest can easily integrate with key customer or employee databases.