Choosing Everest is a great step towards launching or improving your customer
service and quality initiative. However, at Lynk we know that excellent software
is only part of the solution.
From the beginning of the sales cycle Lynk Software places an emphasis on listening
to our customers. The experienced team at Lynk Software will provide valuable feedback
regarding best practices and procedures as well as Everest configuration options.
Requirements Analysis
Requirements Analysis involves detailed discussions regarding goals and objectives,
current systems and procedures, opportunities for improvements and desired software
features. Sample configurations can be previewed during web-based product demonstrations.
Implementation Planning
Every new customer at Lynk Software is assigned a project manager and a launch meeting
is scheduled to jump start this important project. A detailed project time-line and
specific to-do list is delivered. In addition, technical discussions regarding installation
and integration take place during this phase.
Configuration Workshop
The Configuration Workshop, available as a web-based or on-site service, includes system
configuration and administrator training. This hands-on Workshop is designed to quickly
get your new system up and running. Attendees include the system administrators, project
managers and an IT representative (optional).
Sustainable Service Training
Sustainable Service is a workshop designed to for those who serve
internal or external customers. As part of the Everest Implementation, this
training component offers an opportunity for users to participate more fully and
enthusiastically. The workshop itself is energizing, with participants receiving
concrete strategies to serve customers at a higher level while maintaining their
own energy and enthusiasm.
Product Launch
At this stage you have an opportunity to put Everest into a context that makes sense for those ultimately responsible for its utilization. We recommend formally presenting this new tool and communicating the high-level goals and objectives.
Choose an approach for your implementation; Web-based or
On-site. Convenience, speed and cost are factors to consider when deciding how
to implement your software.
