Sustainable Service Training

The Sustainable Service workshop engages employees and inspires them to
rediscover the satisfaction that comes from providing good service.
The workshop goes beyond the technical implementation and training of
Everest to explore topics such as personal energy optimization, tools
for preventing stress and burn-out, and win/win customer service strategies.
Organizations are finding this workshop to be a highly effective way to
engage employees in the process of elevating quality through effective
complaint management. The workshop itself is energizing, with participants
receiving concrete strategies to serve customers at a higher level while
maintaining their own energy and enthusiasm.

Workshop Highlights:

Personal Focus

• Explore Principles of Personal Energy Optimization
• Common Energy Drains Revealed
• Participants Complete Personal Energy Inventory
• Discover Hundreds of Energizing Tips

Customer Focus

• Learn Energizing Customer Communication Strategies
• Cultivate a Resilient Mindset
• Prevent Draining Power Struggles
• Learn how to Meet the Three Primary Emotional needs of Customers

Organizational Focus

• Increase Contagious Enthusiasm in Participants
• Cultivate a Positive Work Environment
• Increase Customer Connection, Engagement and Loyalty
• Improve Quality through Increased Attention, Creativity and Focus