Citizen request management can be a real challenge for municipalities of all
sizes, from a small town of 10,000 to a large city of 500,000. Citizens are the
customers of a municipality and expect prompt, efficient, easy to access
Everest Citizen Request Management software is used by cities and counties to
handle any type of request, complaint or inquiry. In some cases by a
single department and in other cases city-wide to coordinate
requests across all city departments. Everest is a flexible, easy to use, web-based solution that can be configured to
meet your specific requirements.
Increase Customer Satisfaction - Ensure that every complaint or
request is handled correctly in a timely manner.
Improve Internal Procedures - Provide employees with a
productivity tool for managing cases, tracking due dates and delegating
Close the Loop - Involve department managers, staff and even
third party contractors in the
Share Information - A centralized, web-based solution makes it
easy to share information and collaborate.
Encourage Feedback - Add the Everest Customer Web Portal to
provide an easy way for citizen to contact you.
Intuitive and Easy to Use
Customizable fields, forms and workflow
Letter generation, e-mail integration and file attachments
Extensive due date tracking, reminders and escalations
User group security and access controls
Meaningful reports and charts
Custom queries with export to Excel
100% web-based (on-site or hosted solution available)
citizen request management software is easy to use and can
be configured to match your specific requirements. Implementation services from
Lynk Software will quickly get your on-site or hosted software solution working
for you. Contact us today to learn more.