Citizen Request Management
Citizen request management can be a real challenge for municipalities of all sizes, from a small town of 10,000 to a large city of 500,000. Citizens are the customers of a municipality and expect prompt, efficient, easy to access customer service.
Everest Citizen Request Management software is used by cities and counties to handle any type of request, complaint or inquiry. In some cases by a single department and in other cases city-wide to coordinate requests across all city departments. Everest is a flexible, easy to use, web-based solution that can be configured to meet your specific requirements.
Everest Benefits
- Increase Customer Satisfaction - Ensure that every complaint or request is handled correctly in a timely manner.
- Improve Internal Procedures - Provide employees with a productivity tool for managing cases, tracking due dates and delegating tasks.
- Close the Loop - Involve department managers, staff and even third party contractors in the resolution process.
- Share Information - A centralized, web-based solution makes it easy to share information and collaborate.
- Encourage Feedback - Add the Everest Customer Web Portal to provide an easy way for citizen to contact you.
Key Features
- Intuitive and Easy to Use
- Customizable fields, forms and workflow
- Letter generation, e-mail integration and file attachments
- Extensive due date tracking, reminders and escalations
- User group security and access controls
- Meaningful reports and charts
- Custom queries with export to Excel
- 100% web-based (on-site or hosted solution available)
Everest citizen request management software is easy to use and can be configured to match your specific requirements. Implementation services from Lynk Software will quickly get your on-site or hosted software solution working for you. Contact us today to learn more.
