Continuous improvement occurs within an organization when problem are
identified, root causes are determined and solutions are found. Everest
provides customer service, quality assurance and engineering teams with a
powerful solution for tracking customer requests, complaints, product returns and
internal or third party corrective actions.
Manage all customer complaints,
support calls, requests and product returns (RMAs).
Organize contact information for customers, suppliers,
distributors and other accounts.
Resolve internal concerns, non-conformances and audit exceptions.
Track internal and supplier corrective and preventive actions.
Analyze and trend issues by customer, product, problem type, cause, defect codes and more.
Easy to learn and use
Scalable from 1 to 1000 users
Customizable fields, forms and workflow
Letter generation, e-mail integration and file attachments
Extensive due date tracking
Automatic reminder, past due and escalation e-mail notices
User group security and access controls
Meaningful reports and charts
Custom queries that export to Excel
100% web-based (on-site or hosted solution available)
Supports ISO, QS, FDA and other quality standards
Everest Corrective Action Software is flexible and can be customized for
your specific requirements. Implementation services from
Lynk Software will quickly get your on-site or hosted software solution working
for you. Contact us today to learn more.