Complaints Management Software
In today's competitive marketplace effective customer complaints management is a key differentiating factor. Customer complaints, comments and inquiries provide key insights into the customer mindset, a unique opportunity to build customer relationships and critical information regarding possible problems or trends.
Everest customer complaints management software is used by companies across the globe and a wide range of industries to record, resolve and respond to customer complaints, requests or other feedback. Everest is a flexible, web-based solution that can be customized for your specific requirements.
Everest Benefits
- Deliver Efficient Customer Service - Ensure that every complaint, service call or inquiry is handled correctly and in a timely manner.
- Increase Customer Loyalty - Impress customers with a consistently positive experience, even in the case of customer complaints.
- Close the Loop - Involve department managers and staff in the resolution process, determine root causes and implement solutions.
- Improve Internal Procedures - Provide employees with a productivity tool for managing issues, tracking due dates and delegating tasks.
- Share Information - A common database with automated workflow and routing enables data access across the enterprise.
- Understand Your Business - Critical information regarding customers, problems and corrective actions can be analyzed in real time. Make informed decisions that will positively affect the bottom line.
Key Features
- Easy to learn and use
- Customizable fields, forms and workflow
- Letter generation, e-mail integration and file attachments
- Extensive due date tracking, reminders and escalations
- Meaningful reports, charts and user defined queries
- User group access controls
- Easily integrates with external systems
- Supports ISO, FDA, HIPAA and other quality/security standards
