In today's competitive marketplace effective customer complaints management
is a key differentiating factor. Customer complaints, comments and inquiries
provide key insights into the customer mindset, a unique opportunity to build
customer relationships and critical information regarding possible problems or
Everest customer complaints management software is used by companies across
the globe and a wide range of industries to record, resolve and respond to
customer complaints, requests or other feedback. Everest is a flexible,
web-based solution that can be customized for your specific requirements.
Deliver Efficient Customer Service - Ensure that every complaint,
service call or inquiry is handled correctly and in a timely manner.
Increase Customer Loyalty - Impress customers with a consistently
positive experience, even in the case of customer complaints.
Close the Loop - Involve department managers and staff in the
resolution process, determine root causes and implement solutions.
Improve Internal Procedures - Provide employees with a
productivity tool for managing issues, tracking due dates and delegating
Share Information - A common database with automated workflow and
routing enables data access across the enterprise.
Understand Your Business - Critical information regarding
customers, problems and corrective actions can be analyzed in real time.
Make informed decisions that will positively affect the bottom line.
Easy to learn and use
Customizable fields, forms and workflow
Letter generation, e-mail integration and file attachments
Extensive due date tracking, reminders and escalations
Meaningful reports, charts and user defined queries
User group access controls
Easily integrates with external systems
Supports ISO, FDA, HIPAA and other quality/security standards