Customer Service Software
First rate customer service and support are the cornerstone of all successful organizations. In addition, companies that monitor customer feedback and use this valuable information to drive product development and quality improvement efforts will gain a sharp competitive edge.
Everest Customer Service Software is an excellent solution for small, mid-sized and large businesses with a clear focus on building sustainable customer relationships while delivering the highest quality products and services. Today, successful companies across the globe use Everest to record all customer interactions and manage complex processes including support calls, requests and complaints.
Everest Benefits
- Deliver Efficient Customer Service - Ensure that every complaint, service call or inquiry is handled correctly and in a timely manner.
- Increase Customer Loyalty - Impress customers with a consistently positive experience, even in the case of customer complaints.
- Close the Loop - Involve department managers and staff in the resolution process, determine root causes and implement solutions.
- Improve Internal Procedures - Provide employees with a productivity tool for managing issues, tracking due dates and delegating tasks.
- Share Information - A common database with automated workflow and routing enables data access across the enterprise.
- Understand Your Business - Critical information regarding customers, problems and corrective actions can be analyzed in real time. Make informed decisions that will positively affect the bottom line.
Key Features
- Intuitive and easy to use
- Customizable fields, forms and workflow
- Letter generation, e-mail integration and file attachments
- Extensive due date tracking, reminders and escalations
- User group security and access controls
- Meaningful reports and charts
- Custom queries that export to Excel
- 100% web-based (on-site or hosted solution available)
- Supports ISO, QS, FDA and other quality standards
Everest customer service software is easy to use and can be configured to match your specific requirements. Implementation services from Lynk Software will quickly get your on-site or hosted software solution working for you. Contact us today to learn more.
