First rate customer service and support are the cornerstone of all successful
organizations. In addition, companies that monitor customer feedback and use
this valuable information to drive product development and quality improvement
efforts will gain a sharp competitive edge.
Everest Customer Service Software is an excellent solution for small,
mid-sized and large businesses with a clear focus on building sustainable
customer relationships while delivering the highest quality products and
services. Today, successful companies across the globe use Everest to record all
customer interactions and manage complex processes including support calls,
requests and complaints.
Deliver Efficient Customer Service - Ensure that every complaint,
service call or inquiry is handled correctly and in a timely manner.
Increase Customer Loyalty - Impress customers with a consistently
positive experience, even in the case of customer complaints.
Close the Loop - Involve department managers and staff in the
resolution process, determine root causes and implement solutions.
Improve Internal Procedures - Provide employees with a
productivity tool for managing issues, tracking due dates and delegating
Share Information - A common database with automated workflow and
routing enables data access across the enterprise.
Understand Your Business - Critical information regarding
customers, problems and corrective actions can be analyzed in real time.
Make informed decisions that will positively affect the bottom line.
Intuitive and easy to use
Customizable fields, forms and workflow
Letter generation, e-mail integration and file attachments
Extensive due date tracking, reminders and escalations
User group security and access controls
Meaningful reports and charts
Custom queries that export to Excel
100% web-based (on-site or hosted solution available)
Supports ISO, QS, FDA and other quality standards
customer service software is easy to use and can
be configured to match your specific requirements. Implementation services from
Lynk Software will quickly get your on-site or hosted software solution working
for you. Contact us today to learn more.