Patient Complaint Tracking Software
Continuous improvement in service quality and patient satisfaction are central goals of the rapidly changing healthcare industry today. Successful healthcare providers today know that direct feedback from patients, sometimes in the form of a complaint, provides an excellent opportunity to improve patient satisfaction and safety while reducing liability.
Customer service, patient relations and risk management teams use Everest patient complaint tracking software to record, resolve and respond to patient feedback, complaints, grievances and incidents. Everest is a web-based solution that can be customized for the specific requirements of any healthcare organization.
Everest Benefits
- Increase Patient Satisfaction - Ensure that every complaint or request is handled correctly in a timely manner.
- Improve Safety and Quality - Continuous improvement occurs when problems are identified, root causes are determined and solutions are founds.
- Capture at the Source - Add the Everest Internal Web Portal to capture concerns when and where they occur.
- Close the Loop - Involve department managers and staff in the resolution process.
- Comply with Regulatory Requirements - Clearly document all patient complaints and follow JCAHO, CMS or state guidelines.
Key Features
- Easy to learn and use
- Customizable fields, forms and workflow
- Letter generation, e-mail integration and file attachments
- Extensive due date tracking, reminders and escalations
- User group security and access controls
- Meaningful reports and charts
Everest patient complaint tracking software is easy to use and can be configured to match your specific requirements. Implementation services from Lynk Software will quickly get your on-site or hosted software solution working for you. Contact us today to learn how Everest can help your company excel.
