Credit Union Complaint Management
Complaints are a gift that provide valuable feedback for customer retention and operational
insight. Complaint management is an essential function to maintain service-based customer
relationships. A dissatisfied customer is likely to cut off the relationship or act in a
negative way if not resolved quickly and responsively. Moreover, nobody wants to loose a customer
for failing to resolve a service based complaint. By analyzing complaint data, a financial institution
can use the findings to assess operations and compliance, while validating its business processes and compliance controls.
Financial organizations can improve customer relations through a proactive and responsive customer service and quality initiative.
Built-in configuration options enable Everest to meet your exact requirements for monitoring and resolving customer,
supplier and internal concerns. Everest incorporates integrated analysis for business process improvements.
Everest is used by financial
services companies across the globe, each with specific
data and workflow requirements. A configuration
workshop from the experts at Lynk Software will quickly get
your system up and running. The administration
options, built right into the user interface, will allow you
to easily modify the system as your needs evolve.
Quickly analyze and share critical information with powerful reports and charts.
Sort and filter standard reports in seconds and e-mail directly from Everest.
Create user defined queries for specific data sets that can be transferred directly to Excel.
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Everest is a proven solution to meet CFPB compliance, audit and reporting
requirements.
Call today to speak with our financial industry project manager...
Ron Kingsley
1-877-998-1933 Ext 1275
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Built-in features for financial services
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Gather customer complaints from multiple channels including call centers, web
forms and other sources
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Consolidate all complaints into a single database for
efficient management and complete visibility
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Ensure that complaints are promptly routed to the correct
individuals based on the nature of the complaint, severity,
location and other criteria
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Define business processes that are consistently applied for remediation based on the nature of
complaints
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Monitor the overall status of the complaint management program
including trends to uncover and address common root causes
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Initiate corrective action projects based on systemic issues
and track the effectiveness
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Improve regulatory compliance associated with complaint management
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Discover why credit unions and other