Government - Federal, State, Municipal and Education
Delivering efficient, useful services with high levels of customer
satisfaction are top priorities for all public sector organizations including
federal, state and local authorities as well as the education community. The
"e-government" revolution as well as the adoption of best practices from the
private sector has produced excellent results in recent years.
Everest from Lynk Software is a
robust, flexible and easy to use customer service and complaint handling system.
Municipalities, school districts, and organizations at all levels of federal,
state and local governments use Everest to manage requests, complaints and other
feedback. Everest enables them to easily share information, improve internal procedures
and provide first rate customer service.
Quickly analyze and share critical information with powerful reports and charts.
Sort and filter standard reports in seconds and e-mail directly from Everest.
Create user defined queries for specific data sets that can be transferred directly to Excel.
Easily control access through user group
access controls that are tied directly to a User Id and
Password. Set rules for password size/expiration,
concern approvals/electronic signatures or specific location
access.
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Government Highlights
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Manage requests and complaints from any type of customer including citizens,
consumers or students.
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Track the entire resolution process including internal, customer and
third party interactions.
- Produce meaningful reports and charts to quickly pinpoint problem areas,
trends and improvements.
- Key features include built-in customization, ease of use, automatic
letter generation and reminders, e-mail integration and document
attachments.
- Add the Everest Customer Web Portal to encourage feedback and increase
efficiency.
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